how gigstart helped ICS.AI build it’s public sector commercial team
CASE STUDY
Helping ACS.AI Build Out It's Public Sector Commercial Team
SECTORS: Artificial Intellegence
FUNCTIONS: Commercial
The Objective
ICS.AI are market leaders in embedding AI within the public sector to increase efficiency, accessibility and personalisation.
After growing 300% YoY, winning contracts with the NHS, the education sector such as Durham University, and councils like Southampton City Council, they engaged with Gigstart to build out their commercial team.
The Challenge
Senior management at the company, including the CEO, Head of Customer Success and Head of Talent Acquisition experienced a number of challenges in achieving this result:
- The difficulty in finding talent with public sector sales and customer success experience, especially with a background in AI
- The internal talent acquisition team not having the capacity to dedicate time adequately to all positions
- Despite a high number of job applicants, they were not recieving the quality of candidates required through job boards
- Being based in Basingstoke, they found it challenging hiring local talent
The Solution
ICS.AI required a partner with deep market knowledge and a network of candidates in the public sector sales and customer success space.
This Included:
- Full recruitment process management: sourcing and screening candidates, scheduling interviews and managing the offer process.
- Market Mapping: to identify key competitors which sell into the public sector, and the best talent in the market
- Proactive headhunting: implementing a multi-channel strategy to engage passive candidates, in locations such as Basingstoke, Reading and Berkshire
The Result
So far, we have helped ICS.AI with hires across the following functions
- Sales
- Customer Success
- Solutions Engineering
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